Questions parents ask before the first call

Short answers first, details underneath. If your question is not here, e-mail [email protected].

What does a video call with Santa cost?

From 5.99 euro for 5 minutes. A typical call lasts 2 to 4 minutes, so one bundle covers one or two calls. Your first minute is free. The details ›

How does a live video call with Santa work?

You enter your child's name and interests, choose a story, and Santa appears in your browser. He hears your child and answers live, in real sentences. The details ›

Is a video call with Santa safe for my child?

Yes. We do not record the call, we do not store your child's name or profile, the camera is off by default, and Santa never asks for an address or school. The details ›

What age is a video call with Santa for?

Ages three to nine. Three-year-olds answer simple questions; eight- and nine-year-olds enjoy the stories and the fact that Santa really listens. The details ›

What does Santa ask my child during the call?

Simple, warm questions: what do you love doing, what makes you laugh, is the tree up, what will you put out for the reindeer. Never an address, never a promise. The details ›

Can Santa see my child and their drawing?

Yes. Switch the camera on and Santa sees a photo every 20 seconds. He can recognise a drawing, a costume or the tree. Photos are never stored. The details ›

Which languages does Santa speak?

Six languages: English, Dutch, German, French, Spanish and Portuguese. Santa speaks the language of the site you use. The details ›

Try a call

Your first minute is free after you confirm your e-mail address.